Responsible Gaming
Gaming Should Be Entertainment
At no10jamesstreet.com, we believe that casino gaming should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Like any form of entertainment, it should only be enjoyed with money you can afford to lose.
Please gamble responsibly and within your means. If you find yourself struggling to control your gambling, help is available.
Age Verification
You must be at least 18 years of age or the legal gambling age in your jurisdiction in Australia to access our services. Gaming is not permitted for minors, and it is illegal for anyone under the legal age to gamble online.
We take age verification seriously and reserve the right to request proof of identity at any time.
Warning Signs of Problem Gambling
If you recognise any of the following warning signs in your behaviour, please seek help immediately:
- Spending more time and money on gambling than intended
- Chasing losses by gambling more to try to recover money lost
- Gambling with money meant for bills, rent, or essential expenses
- Hiding your gambling activities from family, friends, or loved ones
- Borrowing money or going into debt to fund gambling
- Experiencing mood swings or irritability when unable to gamble
- Neglecting work, study, family, or other important responsibilities
- Using gambling as an escape from stress, anxiety, or depression
- Feeling unable to stop or control your gambling despite wanting to
- Friends or family expressing concern about your gambling habits
If you experience any of these signs, it's important to seek professional support as soon as possible.
Self-Help Tools
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe to help manage your spending.
- Loss Limits: Set a maximum amount you are willing to lose over a given period.
- Reality Checks: Receive regular notifications during your gaming session to remind you of time spent and money wagered.
- Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gaming.
- Account Cooling-Off Period: Request a cooling-off period ranging from 24 hours to several months during which your account will be locked.
To access these tools or adjust your settings, please contact our customer support team or visit your account settings page.
Support Organisations
If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:
Australia
- Gambling Help Online: www.gamblinghelponline.org.au — Free counselling service providing telephone support and online resources for people affected by gambling problems.
- Problem Gambling Services: Contact your state or territory's gambling helpline for local support.
International Support
- GamCare (UK): www.gamcare.org.uk — Free support for problem gamblers and their families.
- GamStop (UK): www.gamstop.co.uk — National self-exclusion scheme for online gambling.
- Responsible Gambling Council (Canada): www.responsiblegambling.org — Provides evidence-based resources and support.
- National Council on Problem Gambling (USA): www.ncpgambling.org — Operates the National Problem Gambling Helpline.
If You Need Help
Remember: seeking help is a sign of strength, not weakness. If you believe you have a gambling problem, please reach out to one of the support organisations listed above. They are staffed by trained professionals who understand problem gambling and can provide confidential, judgment-free assistance.
Don't suffer in silence. Help is available now.
If you are in immediate crisis, please contact your local emergency services or a mental health crisis line in your area.